Here at Motere Heart Home Care Services LLC, we understand that no two people are the same. We work together with you and your family to bring the kind of home care that is customized to your loved ones’ every need in the comfort of their home. With thorough assessments, our professional care providers determine your loved one’s health condition at home and create a care plan that fits their specific needs.
Our non-medical home care services are designed to cater to various health and personal needs, aiming to improve overall well-being and independence. Our services include, but are not limited to:
Our professional caregivers conduct comprehensive assessments to determine the specific health needs of your loved one at home. We then create a personalized care plan tailored to meet those requirements, offering various non-medical home care services to improve overall well-being and independence.
Our commitment to strong core values includes:
- Communication: We prioritize open communication and ensure easy access to personal attendants and case managers through dedicated case managers.
- Integrity: Trust is essential for a comfortable relationship and client well-being. We carefully screen all personal attendants to establish a sense of trust.
- Performance: We promise professional care, accountability, and follow-up. Our focus is on supporting families to allow their loved ones to remain independent in their own home without additional paperwork or problem-solving.
- Our CommitmentWe are dedicated to:
- Recruiting, training, and retaining competent staff.
- Valuing, supporting, recognizing, and appreciating our staff who are our greatest asset.
- Providing a work environment that encourages personal enjoyment, job satisfaction, and performance through recognition and reward.
- Developing and maintaining positive relationships with the community, including local home care and healthcare personnel/organizations.
- Conducting business in an accountable and responsible manner.
- Adhering to the professional code of ethics of the home care industry and applying continuous quality improvement measures throughout our agency.
Does Your Loved One Need Assistance to Help Them Stay Independent at Home? Use the Checklist Below:
- Care Needs: Assess daily care requirements, including meals, naps, and activities.
- Hands-on Care: Differentiate between personal care and companion care needs.
- Transportation Services: Determine if escorting to doctor visits and social activities is required.
- Memory Loss: Identify memory loss type for appropriate caregiver qualifications.
- Language Consider if a caregiver who speaks a specific language is needed.
- Hours: Decide the number of care hours required per day.
- Dietary: Communicate any special cooking requirements or food allergies.
- Additional Skills: Inform if skilled care services are necessary.
- Medication Reminder: To ensure proper monitoring, track medication intake regularly. In the event that they decline to take their medication, take immediate action. Reach out to inform the client’s relatives or caregivers promptly, ensuring that they are aware of the situation and can provide necessary support.
- Care Management: Consider if care management services are required for overall care issues.
Checklist for Choosing a Quality and Safe Homecare Agency:
- Business license and necessary state licensure (if required).
- Caregivers are classified as employees with proper payroll taxes and insurance.
- Worker’s Compensation Insurance.
- Professional Liability Insurance.
- Fidelity Bond Insurance (theft insurance).
- Active management of caregivers through supervisors or managers.
- Comprehensive plan of care for each client.
- Criminal background checks on all employees.
- Training programs for caregivers.
- 24-hour on-call service and satisfactory customer ratings.
- Caregivers check in and out via a phone app for validation.
- Family access to monitor care through a website portal.
These checklist requirements are especially beneficial when there are no family members nearby to oversee the care provided. Implementing these standards ensures that if a caregiver experiences an accident while working with a senior at their home, their injuries and care needs will be covered by worker’s compensation insurance. The active supervision of caregivers enables the agency to professionally address any performance-related concerns. With a 24-hour on-call service in place, last-minute schedule changes can be accommodated, and backup caregivers can be scheduled as needed. Comprehensive training programs equip caregivers with guidelines for delivering high-quality care.
Moreover, caregivers are protected by unemployment insurance if they are not assigned to work between assignments, provided they meet the necessary qualifications. As employees of the agency, caregivers are entitled to receive Medicare and Social Security benefits upon retirement, as they have contributed to these programs throughout their employment.
Please feel free to contact us today if you have any queries about our services.